Resume

System Administrator, Designer, Developer and WordPress consultant. Founder of sd3labs, LLC. Sr. System Administrator for Laughing Squid Web Hosting. Based out of Boulder, Colorado

SUMMARY

I have been working in IT for over 15 years, directed mainly toward the Internet hosting industry.
Specialties: LAMP and various control panel software.

EXPERIENCE

Sr. System Administrator – Laughing Squid Web Hosting
December 2012 – Present

  • Maintaining overall system health of servers
  • Answering customer calls and tickets
  • Managing cloud and legacy customer accounts
  • Helping customers get setup with WordPress and offering suggestions to what they need to do next to get their site going in a manner that suits them best
  • Created internal system to create, and monitor customers that makes use of various vendor API’s

Founder – sd3labs, LLC
April 2012 – Present

System Administrator – Laughing Squid Web Hosting
May 2011 – December 2012

  • Maintaining overal system health of servers
  • Answering customer calls and tickets
  • Managing cloud and legacy customer accounts
  • Helping customers get setup with WordPress and offering suggestions to what they need to do next to get their site going in a manner that suites them best

Senior Support Technician – Agilysys
January 2008 – May 2011

  • Troubleshoot and research issues for customers via phone and email support.
  • Maintain Revelation software installations on Agilysys and Self Hosted Windows 2000/2003 servers
  • Installation of Windows XPe terminals that interfaced with the Windows Server
  • Troubleshoot customer network installations
  • Programmed a custom internal ticketing system to track employee stats
  • In depth journaling of customer calls for future reference in our tracking software.

System Administrator – InMotion Hosting
August 2006 – April 2008

  • Deploy in-house Asterisk based VOIP phone system between multiple VPN connections.
  • Manage and maintain over one-hundred shared and dedicated Linux servers
  • Research and implement optimal Virtuozzo server configurations
  • Handle tier two escalation tickets and customer calls.
  • Install operating systems and secure all servers placed in the Los Angeles datacenter
  • Responsible for over looking daily machine and network operations

Director of Technological Communications – Nightscaping
August 2005 – August 2006

  • Research and implementation of custom video and audio communication solutions for Windows,
  • Macintosh and Linux platforms
  • Maintain multiple internal and external web sites running on a various versions of Linux
  • Increased security level on companies Slackware Linux mail and web server
  • Brainstormed and implemented Internet/print marketing techniques

System Administrator – Liquid Web
April 2005 – August 2005

  • Managed and maintained over one-thousand shared and dedicated Linux and Window servers
  • Performed customer support and billing calls
  • Setup of Virtual servers on the Virtuozzo platform

Technical Support Representative – CoreComm
August 2001 – April 2005

  • Assisted Residential and Business customers with their Dialup/Cable Internet
  • Troubleshot email issues for all customers
  • Sold and dispatched CoreComm Telephone service

Please enter your email address below and I will contact you back as soon as possible.