Live Chat Dialogue…

I am amazed….

You are now speaking with Shelby of Support.
Shelby: Hello, How can I help you?
Customer: ?
Shelby: How can I help you? What is your question?
Customer: what. i just gave you my question..
Shelby: I did not get your question can you please repeat it.
Customer: u got my question
Shelby: I have not gotten your question. If you can please repeat the question I will be happy to answer it for you. Thanks
Customer: what the heck is wrong with you. i have asked the question 2 times now.

I am still lost by all this. He never ended up telling me what the issue was, instead he left chat.