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Mike is Funny

I have been meaning to share this for a while now… So I will just copy and paste it from Mike’s blog.
In the customer service industry, one of the hardest things to do is to deal with a condesending customer. Most of the time, the cool head prevails, and we as support representatives resist the temptation to retaliate. This, however, was not one of those times.
The custmer in question requested a hardware upgrade, and was very clear that this upgrade needed to be performed in his maintenance window, but he gave us no clue about the specifcs of this maintenance window, only saying that it needed to end at 11pm in the summer (during daylight savings time), and midnight during the rest of the year. This isn’t very specific, as it could refer to any of 24 unique times, depending on one’s location on the Earth. So, I asked for more clarificiation.

To avoid taking your server offline at the wrong time, and any further confusion with the scheduling of this RAM upgrade and future maintenance, can you please let me know exactly what time zones you are referring to when you refer to 23:00 in Daylight time, and 00:00 in non-daylight time?

I don’t know if he misunderstood my request or just wanted to be a dick, but I’ll choose the latter…

Daylight Saving Time (DST): Just as sunflowers turn their heads to catch every sunbeam, so too have we discovered a simple way to get more from our sun. We’ve learned to save energy and enjoy sunny summer evenings by switching our clocks an hour forward in the summer.

So 23:00 DST is to be used at summer season when the times are taken one hours forward. did this clarify the situation?

While his answer would have been quite hilarious in another context, I was not amused. I decided to let him have it.

Unfortunately, no. The situation has not been made clear.
Since the rotation of the Earth in its orbit causes certain regions to exist in darkness while others are bathed in the Sun’s life-giving glow, it must have made sense for people to lay out the keeping of time in relative, rather than absolute, time zones. Thus the 24 time zones of modern timekeeping were laid out. These time zones allow for the sun to rise and set at roughly the same time in each zone, making it far less confusing to schedule day-to-day activities. There are certain areas that don’t adhere to these time zones, and there are other global applications where relative time zones don’t make sense, but for the most part, these time zones are widely adopted and commonplace.
Since these time zones are relative to each other, it is sometimes necessary to clarify what time zones are being referred to by something as simple as “23:00”. That is what I am attempting to do in this case.

And thus my owning was complete. He had no choice but to say that he was referring to Eastern time. Score another one for the side of justice!

Published in Life

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